Charity Retail Systems for Independent Charities
When a small independent charity retailer invests in a charity EPoS and gift aid system it is critical they get it right. As choosing the best system will have a huge financial impact. Get it right and you reap the rewards, get it wrong and it can become a financial millstone for the charity. The whole process of selecting a charity retail system can be daunting for independent charities, as often there may be limited experience in researching and choosing a charity retail system.
A Helping Hand
At many smaller charities there just aren’t the resources that larger charities take for granted, such as dedicated IT staff. This has major implications when it comes to installing a gift aid and EPoS system and then training staff and volunteers. Cybertill has a dedicated projects team that helps manage the deployment of the system and we have dedicated charity trainers that come out and train the staff and volunteers.
Easy to use EPoS
It is also vital that the chosen charity EPoS system is simple to use. When you have one or two stores you need them to run as smoothly as possible and having any sort of disruption can affect income generation. Cybertill’s advanced gift aid solution simply requires volunteers to scan a barcode at the till then take payment. There is no selecting categories, inputting prices so there is no room for error.
Volunteers and paid workers at independent charities often fulfill a variety of roles within the organisation, helping out wherever they can. A flexible workforce requires flexible systems. With Cybertill charities can access the system from any location with an internet connection. This means staff are not tied down to using a specific licensed office PC, to access the back office, and management can log on from the main office, shop or at home and continue working on Cybertill, on any web-enabled device.
“We wanted a simple system to use, as we would be getting 25% (gift aid) for doing very little, if, and that’s the key ‘if’ people signed up to it. And with the simplicity of Cybertill people do,” Home Basics also has some very impressive figures for gift aided sales. “In the first quarter of using Cybertill 37% of our sales were Gift Aided. This is now 49% and growing.”
Ian Weir, Volunteer, Home Basics